Hello friends, Today we are going to tell you everything about Shopee vs Tokopedia. After reading this article completely till the end. You will be able to decide which one is the better option for you.
Shopee and Tokopedia both is the e-commerce marketplace and both are based in Indonesia. While Shopee is a market leader in Southeast Asia, it has covered 50% of the market in Southeast Asia, and the rest part of the market is covered by other e-commerce platforms such as Lazada, Tokopedia, and others.
We have learned about Shopee vs Lazada in our previous article, and we have seen that Both are the best shopping platform to shop for anything in Southeast Asia, but in terms of pricing, products, and services such as customer service support, discount vouchers, free shipping vouchers, and delivery, Shopee provides better services to its customers. So today let’s learn about Tokopedia vs Shopee and which is better.
Contents
Shopee vs Tokopedia: Overview
As of now, Shopee is the largest e-commerce shopping platform in Southeast Asia that is available in eleven Southeast Asian Countries. Due to its popularity and rapid growth, it is known as the Amazon of Southeast Asia.
While Tokopedia is an Indonesia-based e-commerce platform that is only available in a single Indonesia. It is the biggest difference between Shopee and Tokopedia. So when matter comes to comparing these platforms, actually there is no comparison between Shopee and Tokopedia. Because Shopee is a multinational e-commerce biggest platform while Tokopedia is just a single country-based e-commerce platform that is currently only available in Indonesia.
It was said that Tokopedia is the most visited e-commerce platform in Indonesia, but this record is also has been broken by Shopee in Indonesia. According to the Current visitor data of Shopee and Tokopedia, there are huge differences, As of December 2023, Shopee has 242.2 million monthly visitors in only Indonesia, while Tokopedia has just 101.1 million monthly visitors.
So according to monthly visitor numbers, it is clear that now Shopee has also become the most visited platform in Indonesia. And something is in the Shopee due to that most of the Indonesia visitors are coming to Shopee.
Shopee vs Tokopedia Comparison
| Elements | Shopee | Tokopedia |
| Founded | 5th Feb 2015 | 6th Feb 2009 |
| Ownership | Sea Ltd. | TikTok (75%) and Go To (25%) |
| Based Country | Singapore | Indonesia |
| Area Served | Indonesia, Philippines, Taiwan, Thailand, Chile, Colombia, Mexico, Brazil, Vietnam, Malaysia, Singapore, and Japan. | Indonesia Only. |
| Traffic on Websites | 242.2M only in Indonesia | 101.1M |
| Headquarters | 5 Science Park Drive, Singapore | Jakarta, Indonesia |
| Business Model | B2B2C | B2B2C |
| Official Website | Tokopedia.com | Shopee.co.id |
Above we have known that Shopee is the largest e-commerce shopping platform in Indonesia. Now let’s know about the market shares of both platforms. According to the latest 2023 survey reports, Shopee has dominated the Indonesia e-commerce market with 51% of the market share.
And its biggest rival Tokopedia has now just 22% of the market share. And Lazada has only 8%. So with a market share of 22% in Indonesia Tokopedia is the 2nd largest e-commerce platform. And Shopee is the number one e-commerce platform in Indonesia with a market share of 51%. Here we have given the total market share of the e-commerce platforms in Indonesia according to Statista.com:
| S.No. | Platforms Name | Market Share in Indonesia |
| 1. | Shopee | 51% |
| 2. | Tokopedia | 22% |
| 3. | TikTok Shop | 11% |
| 4. | Lazada | 8% |
| 5. | Others | 8% |
Order and Delivery time Comparison: Which Deliver fast
Above we have seen the differences between Shopee and Tokopedia, and we have seen that Shopee is now the leading e-commerce platform in Indonesia also. And Tokopedia has gone to the 2nd position in Indonesia.
But in terms of order and Delivery, Tokopedia is still number one. If you want to take your item quickly to your hand, you should consider using Tokopedia, Because Tokopedia claims to deliver your items to your location within 24-48 hours. While the Shopee Express delivery takes 1-3 business days to deliver your product at your location, and in some conditions, it can take up to 2-8 business days.
However, it is important to note that delivery time can vary according to various factors such as leave days, weather conditions, nature of the order, Logistic partner problems, and others.
Customer Service Comparison of Shopee and Tokopedia
In terms of Customer Support Service both platform gives excellent support service to their customers. For example- Both platforms allow their users to call, chat, email, or visit offline offices to contact them.
This means, if you are facing any kind of problems on both platforms you can call them at their customer care phone numbers. And also you can chat with the live agents, and you can email them to get help quickly.
Return Policy
Shopee and Tokopedia both offer a return policy for bad products. Suppose you have ordered something from Shopee or Tokopedia and that item is not the same as you ordered, then in this situation, you can return that item.
Shopee usually gives a seven-day return policy to return items, and also Tokopedia gives a 3 and 7 days return policy. It is important to note that during the purchase, make sure to check the return label on the Seller profile the Seller accepts returns or not.
Conclusion
Today we have compared Shopee and Tokopedia tha which is better. And we have seen that as of now, most people in Indonesia are using Shopee. So something is in Shopee due to most of the people using it. So in the end, you are free, and which one looks good for you, you can make a purchase from that platform. We can’t say anything about which is the better option for you.