Shopee vs Lazada both are the leading e-commerce platforms in Southeast Asia, and both have plenty of products and also both give unbeatable offers and deals to their customers. Today in this article we are going to compare Shopee vs Lazada and will know which one is a better option to buy or sell anything.
Shopee and Lazada both are Singaporean e-commerce platforms and operate in Southeast Asia including the Philippines, Indonesia, Taiwan, Thailand, and more. However, Shopee is a newer platform than Lazada, but at this time, Shopee is rapidly growing in Southeast Asia. Below we have given a simple Lazada vs Shopee basic overview comparison.
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Shopee vs Lazada: Overview
Shopee and Lazada both are the biggest e-commerce platforms in Southeast Asia. Shopee is a Singaporean-based multinational e-commerce platform which is owned by Sea Limited, while Lazada is a Chinese-based multinational e-commerce platform and this is owned by Alibaba Group.
In terms of the Offers, product diversification, and traffic, Shopee has larger data as of January 2024. We have checked the website traffic of both Shopee and Lazada, and we found that Shopee has more traffic than Lazada.
For example- We have checked firstly the traffic of Shopee Philippines with the help of Similarweb.com, and we found Shopee Philippines has 62.2 million of traffic in December 2023. Then we checked the traffic of Shopee Singapore and we found Shopee Singapore has 17.3 million of traffic.
And we also checked the traffic of Lazada through the same method and same tool, and we found that Lazada Philippines has just 31.8 million of traffic in December 2023 and 5.0 million of traffic in Singapore. So we reached the final decision That in terms of website traffic, most of the people using Shopee in Southeast Asia.
| Comparison of | Shopee | Lazada |
| Founded | 5th Feb 2015 | 27th March 2012 |
| Ownership | Sea Ltd. | Alibaba Group (China) |
| Based Country | Singapore | China |
| Currently traffic on the Website according to Singapore websites (as of Dec 2023) | 17.3M | 5.0M |
| Headquarters | Singapore | Singapore |
| Number of Active Users Monthly | 375M users in 2022 | 160M users in 2022 |
| Countries They Operate | Indonesia, Taiwan, Vietnam, Thailand, Philippines, Malaysia, Singapore, Brazil, Mexico, Colombia, and Chile. | Indonesia, Malaysia, Philippines, Singapore, Thailand, and Vietnam |
| Logistic Partners | Shopee Express, NinjaVan, XPS, DHL, J&T Express, Pos Laju, Flash Express, and Instant Delivery. | Lazada Express, NinjaVan, Entrego, Ximex Delivery Express, QDX, and JRMT. |
| Business Model | B2B2C | B2B2C |
The Shopee was launched after Lazada, but Shopee is growing rapidly in South Asia, and it has left back Lazada. For example- Lazada was launched on 27th March 2012 and Shopee was launched on 5th Feb 2015, even Now Shopee has the largest user base in South Asia, and with this, Shopee has become the largest e-commerce platform in Southeast Asia, and that is why it is also known as the Amazon of South Asia.
When we talk about the market share of Shopee and Lazada. According to a report, published by the Singaporean-based market Researcher Momentum, The Shopee has largest market share at 63%, and Lazada has captured a market share of 23% in Vietnam. If we talk about the overall Southeast Asia Market Share, then Shopee has captured 50% of the Market share, and Lazada has 20%, and other e-commerce platforms have 30%.
Sales Comparison
As we know above that Shopee has captured 50% of market in the Southeast Asia, and Lazada has only 20% of the market share. You can expect the sales of both platforms.
Actually, as of now, right now the sales reports of Shopee and Lazada have not been disclosed yet. So we are unable to provide the exact sales reports. But in terms of comparison, Shopee will sell more products compared to Lazada.
User Interface Comparison
Shopee and Lazada both have similar user interfaces and both are easy to use by customers. However, Shopee has a larger user base compared to Lazada. But the User interface and product lists and categories are also the same.
You can find your product easily at Shopee and Lazada by searching or filtering. Both platforms allow you to find your best products. And both have a wide range of products. However, Shopee offers the best deals and offers from time to time. And also releases free shipping vouchers, and discounted vouchers such as Shopee Coin cashback vouchers, and more.
You can sign up on both platforms by using your email address and mobile number in a few simple steps. As well as you can directly log in via Google, and Facebook.
Offers and Discounts Deal Comparison
Shopee and Lazada both are fighting to beat each other and for that both are giving unbeatable deals and discounts. In terms of discounts and deals, Shopee gives daily basis free shipping vouchers, free discount vouchers, and coin cashback vouchers to get additional discounts on specific products and categories.
As well as Lazada also gives more discounts and deals. It also releases more discounted vouchers to its customers. But the Shopee Vouchers are visible and a lot of vouchers are available all the time for Shopee users. So in terms of Vouchers Shopee has better options.
Order and Delivery Comparison
The Order process and payment process are similar in both e-commerce platforms. But when we talk about the Delivery process and Delivery Timing, Here Lazada has better and speedy delivery than Shopee.
So if you want to take your items fast then Lazada is a better option for you. But this does not mean that Shopee’s delivery process and time are bad, Shopee has also good delivery service but usually Shopee takes a long time to deliver products compared to Lazada. However, Both have similar logistic partners as above we mentioned.
For example- Lazada standard delivery takes 1-15 working days to deliver your products, while Shopee standard delivery takes 1-25 working days. But it is important to note that the Delivery time can vary according to various factors such as location, weather, delivery type, and more.
But both have the option to express delivery. In Express delivery, both platforms claim to deliver your product within 1-3 business days.
Return Policy Comparison
In terms of the Return Policy, Normally Both platforms have a similar return policy. And Both platforms allow users to take returns and give refunds to their customers successfully without wasting time.
But Both platform’s return and refund days vary. For example- Lazada has a Seven-day return policy for the local market and overseas marketplace and 30 days for Lazada Mall. While Shopee has just a five-day return policy for the local market and a seven-day return policy for Shopee Mall and the Overseas market. So in terms of the Return policy, Lazada is looking good.
Customer Support Service Comparison
Shopee and Lazada both have outstanding customer support teams. And both Platform provides 24/7 Customer Service Support. Shopee has released the specific Support email address, Live Chat with agents, and phone numbers to give the best customer support to its customers.
While Lazada also gives its customers 24/7 Customer Support Service via Live Chat. As well as Lazada also gives Phone support services to its customers. This means if you are a Lazada user, then you can also call Lazada Customer Service via their helpline number to get help. So Overall both platforms give the best customer support service to their customers.
Conclusion
Hello Friends, Today in this article we have learned everything about the Shopee vs Lazada Comparison. And We have given you the all important information that you need to know. We hope this article will help you to find best shopping platform for you. If this article really helps you, then you should share it with your friends and family. Thank you.